1. If you have purchased or received a product directly from this Website and would like to exchange it, please send us an inquiry email to info@01liv.com with the subject - “Product Exchange Request” and attach an effective receipt, pictures of the product(s) and exchange reason. 

2. Products can be exchanged if there is a quality problem but not include any damage or loss caused by man-made, misuse, abuse, neglect, excessive erosion or rust, unauthorized repair or modification, wear and tear, accidents, natural disasters, or other events beyond Company’s control. 

3. Exchanged items must be in perfect and unused condition, however, this regulation can be only applied once per order. Exchange request must be submitted within 30 days after purchase if necessary. Refund policy is not available here. Customers should settle the price differences if customer exchange a product with higher price. No refunded is applicable if customers exchange a product with lower price. 

We will contact you directly via email when your request is well received. Please follow the email instruction and send us the exchanged items after the exchange request is accepted and confirmed. 

The new exchanged items will be sent in 7 business days after our headquarter’s approval. 

4. All return requests are subject to the final decision of the Company.